Shipping Policy - Domestic
Shipment Processing Time
Most orders are processed within 24 hours of purchase. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
*Please contact us for more details about expedited shipping, US residents only.
Soap is heavy. For this reason expedited shipping can quickly become prohibitively expensive. Please contact us if you think you require expedited shipping. We will try and get you the most competitive rate we can.
Delivery delays can occasionally occur.
Shipping to P.O. Boxes and APO/FPO Addresses.
https://costacalifornica.com does indeed ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipping Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Be sure to check the email associated with your order.
Customs, Duties, and Taxes
Costa Californica LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Costa Californica LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Shipping Policy - International
International shipping fees for bulky items, like soap and bath bombs, are usually cost prohibitive. For this reason we generally do not ship internationally. If you are thinking about placing a large international order, please give us a call. These orders are handled on a case by case basis.
Our Return Policy provides detailed information about options and procedures for returning your order.